Where we ship
Typhoon Peptides ships to addresses within the United States only. Orders with a billing or shipping address outside the United States cannot be placed and will not be accepted.
Who can order
Orders can only be placed by approved research accounts. Every account is reviewed by a member of our team before catalog access is granted.
Processing time
Orders are processed on business days (Monday to Friday, excluding US federal holidays). Orders placed before [CONFIRM cutoff time] Central Time are normally dispatched the same business day. Orders placed after the cutoff, on weekends or on holidays are dispatched the next business day.
Carriers and transit
Shipments travel with [CONFIRM carrier(s)]. A tracking number is emailed to you when the parcel leaves our facility, and you can follow it from the Track your order page. Typical transit time within the continental United States is [CONFIRM] business days. Transit times are estimates and are not guaranteed.
Shipping cost
Shipping is calculated at checkout based on the destination address. Orders over $[CONFIRM] ship free within the United States.
Packaging
Vials are packed in protective inner packaging inside a plain outer box. The outer packaging does not describe the contents. All materials are shipped sealed, as lyophilized solids, and do not require cold chain transport.
Address accuracy
Please check your shipping address before completing checkout. We cannot redirect a parcel once it has been handed to the carrier. Parcels returned to us because of an incorrect or incomplete address can be reshipped at the customer’s expense.
Lost or damaged parcels
If a tracking number shows no movement for 7 business days, or a parcel arrives damaged, contact us within 5 days of the delivery date shown by the carrier. Include your order number and, for damage, photographs of the outer box and contents. We will work with the carrier and, where the claim is upheld, replace the affected items.
Research use
For Research Use Only. Not for human use. By placing an order you confirm that the materials are for laboratory research and that you will follow all applicable laws and safe handling rules.
Contact
Questions about a shipment: [CONFIRM support email] or [CONFIRM business phone].