Independently tested
Certificates published per lot
Ships within the United States only
For Research Use Only. Not for human use.

Frequently asked questions

Accounts, products, shipping and research use. Anything else, contact us.

Accounts

Who can open an account?

Research entities: universities and colleges, academic and independent laboratories, hospitals and medical institutions, government and law enforcement laboratories, materials testing facilities and other professional research organisations. Independent researchers are welcome.

What happens after I create an account?

Your account is verified instantly. The catalog, pricing and checkout are available as soon as you sign in.

Why do you require an account before showing prices?

We supply research materials to verified research entities only. Every buyer confirms their research entity and accepts the research use terms before pricing is shown. That is a requirement of our banking partners.

Products and quality

What form are the products supplied in?

Lyophilized (freeze-dried) solid in a sealed glass vial with a flip-off cap. Net content and lot number are printed on the label.

Are the products tested?

Yes. Each lot is tested by an independent laboratory for identity and purity. The Certificate of Analysis for the lot is published on the Certificates page with the laboratory named on the document.

How should sealed vials be stored?

Follow the storage guidance on the product page and the manufacturer specification sheet. Keep vials sealed, protected from light and moisture, until use in the laboratory.

Do you provide protocols or instructions for use?

No. We do not provide protocols or usage guidance of any kind. Products are supplied for laboratory research by qualified personnel.

Orders and shipping

Where do you ship?

Within the United States only. Orders with a billing or shipping address outside the US cannot be placed.

How fast do orders ship?

Orders placed before the daily cutoff on a business day are normally dispatched the same day. Tracking is emailed when the parcel leaves our facility. See the Shipping Policy.

What is your return policy?

Unopened, sealed items may be returned within 14 days of delivery. Opened items cannot be returned. Full details are in the Refund and Returns Policy.

What payment methods do you accept?

Major credit and debit cards at checkout. Additional methods are shown at checkout.

Research use

Are these products for people or animals?

No. Everything on this site is For Research Use Only. Not for human use. Products are not medicine, not supplements, and not for diagnosing, treating, curing or preventing any condition.

What do I agree to when I order?

The Research Use Acknowledgment shown when you enter the site and again at checkout: that the materials are for laboratory research only, not for human or animal use, and that you will follow all applicable laws and safe handling rules.

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